Last Updated: 2025-08-20
At Photome, we strive to provide the best possible experience with our AI-powered try-on service. Please review our cancellation and refund policy carefully before making a purchase.
Once a transaction is successfully completed, we do notprovide refunds under any circumstances. By purchasing credits or services through our platform, you acknowledge and agree to this policy.
All purchased credits remain valid for your account for lifetime until they are used. Credits do not expire and can be redeemed at any time in the future for eligible services on our platform.
As credits are made available to your account immediately upon successful payment, cancellations are not applicable after a purchase has been completed.
In the rare event that your payment is processed but credits are not added to your account, please contact our support team. We will verify the transaction and ensure your credits are applied promptly.
If you have any questions or concerns about this policy, please contact our support team: